Privacy Policy

Last Updated: 15th may 2026

WebbyTemplate respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how WebbyTemplate collects, uses, stores, shares, and protects your personal information when you visit the website, create an account, make a purchase, apply as an author, contact support, submit a partner inquiry, or otherwise interact with our platform.

By using WebbyTemplate, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

WebbyTemplate is operated by WEBBYCROWN SOLUTIONS PRIVATE LIMITED, with its registered office at:

Shop No-517, 518, 519, 5th Floor,
Laxmi Enclave-2, Katargam, Surat City,
Surat – 395004, Gujarat, India

If you have any privacy-related questions or requests, you may contact us at:

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• the WebbyTemplate website;
• user account registration and login;
• product purchases and related transactions;
• author onboarding and marketplace participation;
• support requests and communications;
• refund requests and dispute handling;
• partner/service inquiry forms;
• email, SMS, OTP, and other communications;
• analytics, cookies, and advertising tools used on the platform.

3. Information We Collect

3.1 Information You Provide Directly

You may provide us with information such as:

• your name;
• email address;
• mobile number;
• billing information;
• account details;
• profile information;
• company or business details;
• payout details if you are an author;
• support messages, emails, and attachments;
• refund request information;
• partner inquiry details and project requirements;
• reviews, ratings, comments, or other content you submit.

3.2 Account and Marketplace Information

If you create an account or apply as an author, we may collect and store:

• account credentials and login data;
• profile image, username, and public author information;
• product submission details;
• payout-related details;
• author verification or compliance information;
• marketplace activity and related communications.

3.3 Transaction Information

When you make a purchase or request a payout, we may collect information such as:

• order details;
• product details;
• transaction identifiers;
• payment status;
• billing country or tax-related details;
• refund and chargeback information;
• payout method details for authors.

WebbyTemplate does not store full payment card details directly unless expressly stated at the point of collection. Payments are generally processed through third-party payment providers.

3.4 Automatically Collected Information

When you use the website, we may automatically collect certain technical and usage information, including:

• IP address;
• device type;
• browser type;
• operating system;
• referral source;
• pages viewed;
• clicks and interactions;
• session information;
• approximate location derived from technical data;
• cookie and similar technology data.

3.5 Communications Information

If you contact us or interact with our communications, we may collect:

• email messages;
• SMS or OTP records;
• support ticket content;
• communication preferences;
• newsletter subscription status;
• delivery/open/click interaction data for certain communications.

4. How We Use Your Information

We may use your information for the following purposes:

• to create and manage user accounts;
• to process purchases and provide access to digital products;
• to manage downloads, updates, and support access;
• to review author applications and product submissions;
• to process author payouts;
• to provide customer support and respond to questions;
• to review refund requests, disputes, and chargebacks;
• to send transactional messages such as OTPs, order confirmations, support replies, and account alerts;
• to send newsletters, promotional emails, and marketing communications where permitted;
• to improve website functionality, security, and user experience;
• to analyze traffic, engagement, and performance;
• to prevent fraud, abuse, and unauthorized activity;
• to comply with legal, tax, accounting, regulatory, and security obligations;
• to manage partner inquiries and introduce users to relevant partner agencies where applicable.

5. Partner Service Inquiries

If you submit a service or partner inquiry through WebbyTemplate, we may collect the details you provide, including your contact information and project requirements.

Where relevant, we may share that inquiry information with a matched partner agency so that the agency can review the inquiry and contact you regarding the requested service.

WebbyTemplate acts as an introducing platform for such partner inquiries unless expressly stated otherwise. The final service relationship is between the customer and the partner agency.

6. Marketing Communications

We may send marketing or promotional communications by:

• email;
• SMS;
• and in the future, where enabled, WhatsApp messages or browser push notifications.

You may opt out of promotional communications at any time using the unsubscribe method provided in the communication or by contacting us at [email protected].

Even if you opt out of promotional communications, we may still send transactional or service-related communications, such as account notices, OTPs, order confirmations, support messages, refund communications, or legal notices.

7. OTP, SMS, and Transactional Messaging

We may send OTPs and transactional messages by:

• email;
• SMS;
• or both, depending on the feature or service being used.

These messages may be used for account verification, login, security, order confirmation, support communication, refund handling, and other service-related purposes.

8. Cookies and Similar Technologies

WebbyTemplate uses cookies and similar technologies to operate the website, understand usage, improve performance, and support analytics and marketing functions.

These technologies may be used for:

• maintaining sessions and logins;
• remembering preferences;
• measuring website performance and usage;
• understanding visitor interactions;
• improving advertising relevance;
• supporting remarketing and campaign effectiveness.

8.1 Cookie Categories

We may use the following categories of cookies and similar technologies:

• Strictly Necessary Cookies
  These are required for core website operation, such as login sessions, security, shopping cart behavior, and essential functionality.
• Analytics Cookies
  These help us understand how visitors use the website, which pages are visited, and how performance can be improved.
• Marketing and Advertising Cookies
  These help us measure marketing performance, run remarketing campaigns, and understand ad effectiveness.
• Preference Cookies
  These may store non-essential user choices and convenience settings.

8.2 Consent and Cookie Controls

Where required, non-essential cookies such as analytics and marketing cookies should only be activated after the user provides consent through the cookie consent interface.

Users may be able to:

• accept all cookies;
• reject non-essential cookies;
• manage cookie preferences.

Users may also control cookies through browser settings, although disabling certain cookies may affect website functionality.

Additional cookie information may also be provided in a separate Cookie Policy or cookie settings interface.

9. Analytics and Advertising Tools

WebbyTemplate currently uses tools such as:

• Google Analytics
• Google Search Console
• Meta/Facebook Pixel
• and may use other analytics, advertising, remarketing, or campaign tools from time to time.

These tools may collect information about website usage, visits, device/browser details, and engagement patterns. Such tools may use cookies or similar technologies and may process data according to their own privacy terms.

10. How We Share Information

We may share personal information where reasonably necessary with:

• We may share personal information where reasonably necessary with:
• hosting, cloud, infrastructure, and security providers;
• analytics and advertising tools or platforms;
• customer support and communication tools;
• professional advisors, auditors, accountants, or legal service providers;
• partner agencies, but only in connection with relevant service inquiries;
• law enforcement, regulators, courts, or authorities where required by law or to protect rights and safety.

We do not sell your personal information as a standalone product.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required for legal, tax, accounting, fraud-prevention, dispute-resolution, or regulatory reasons.

Our general retention approach is as follows:

• Inactive user accounts: up to 2 years after the last account activity, unless longer retention is required for legal, fraud-prevention, dispute, or legitimate business reasons;
• Support tickets and support emails: generally up to 3 years after the last interaction;
• Orders, invoices, transaction records, and payment-related records: generally up to 8 years;
• Author payout, tax, and verification records: generally up to 8 years after the last payout or account closure;
• Inactive partner inquiry records: generally up to 12 months if no further engagement occurs;
• Legal, fraud, security, and dispute-related records: for as long as reasonably necessary for those purposes.

Where appropriate, we may delete, anonymize, or aggregate data that is no longer needed.

12. Account Deletion and Data Requests

Users may request account deletion or other privacy-related actions by contacting [email protected].

Please note:

• deletion of an account may result in loss of access to account-related data, purchase history, saved items, and account features;
• users are responsible for downloading purchased files during their valid access period and keeping their own copies where permitted;
• some data may still be retained after deletion where required for legal, tax, fraud-prevention, dispute-resolution, security, or operational purposes.

13. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights such as the right to:

Please note:

• request access to certain personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing in some cases;
• withdraw consent for certain processing where consent is the basis;
• opt out of marketing communications.

To make a privacy-related request, contact us at [email protected].

We may need to verify your identity before processing certain requests.

14. Data Security

WebbyTemplate takes reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, network, storage system, or transmission method can be guaranteed to be completely secure. Users should also take reasonable steps to protect their accounts and devices.

15. International Data Transfers

Because WebbyTemplate may use service providers, infrastructure providers, analytics tools, communication services, and partner services that operate in different countries, your information may be processed or stored outside your local jurisdiction.

Where such transfers occur, we take reasonable steps to ensure that data is handled in accordance with applicable legal and contractual protections.

16. Children’s Privacy

WebbyTemplate is not intended for children. While the website may be browsed publicly, account-based features, purchases, author participation, and partner-service requests are intended for users who are legally capable of entering into binding transactions under our Terms & Conditions.

We do not knowingly seek to collect personal information from children in connection with account creation, purchases, author participation, or service requests. If you believe personal information has been submitted inappropriately, please contact us at [email protected].

17. Third-Party Websites and Services

WebbyTemplate may contain links to third-party websites, partner websites, payment services, tools, or external platforms. We are not responsible for the privacy practices, content, or terms of third parties.

Users should review the relevant privacy policies and terms of those third parties before sharing information with them.

18. Changes to This Privacy Policy

WebbyTemplate may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised last-updated date.

Your continued use of the website after any update constitutes acknowledgment of the revised Privacy Policy.

Where Help Center materials explain platform features or processes, this Privacy Policy will control in relation to privacy matters.

19. Contact Us

If you have questions, concerns, or requests related to privacy, please contact:

WEBBYCROWN SOLUTIONS PRIVATE LIMITED
Shop No-517, 518, 519, 5th Floor,
Laxmi Enclave-2, Katargam, Surat City,
Surat – 395004, Gujarat, India

Email: [email protected]