Frequently Asked Questions
Find answers to common questions about our products, services, and purchasing process. This section is designed to help you make informed decisions, resolve concerns quickly, and get the most from your experience on our platform. If you need further assistance, our support team is always ready to help.
Q1.
What is checkout optimisation?
Checkout optimisation is the process of refining your eCommerce checkout page to reduce friction, improve usability, and increase completed sales.
Q2.
Why do customers abandon checkout?
The most common reasons include high shipping costs, too many steps, lack of payment options, and forced account creation.
Q3.
Does one-page checkout improve conversions?
Yes, one-page checkouts typically reduce friction and improve conversion rates, though multi-step checkouts may work better for high-value purchases.
Q4.
How can mobile checkout be improved?
By using responsive design, digital wallets (Apple Pay, Google Pay), auto-fill, and simplified forms.
Q5.
Which payment methods increase conversions?
Adding PayPal, buy now/pay later options (Klarna, Afterpay), and digital wallets often boosts conversions significantly.
Q6.
How do I test my checkout process?
Run A/B tests, track analytics (drop-off points), and collect customer feedback to identify bottlenecks.
Checkout optimisation is one of the highest ROI improvements in eCommerce, as even a small uplift in conversion rates can drive massive revenue growth.
Checkout optimisation is one of the highest ROI improvements in eCommerce, as even a small uplift in conversion rates can drive massive revenue growth.
